How can we help?

47 articles

Get started 7

Get the full app: buy it once or sign in with CutveyRestore a purchase on a new deviceMy purchase isn't on my other deviceThe button says purchase unavailable right nowCutvey members: devices and the offline weekWhich devices can run Cutvey TeleprompterApp language and script language

Bring in and organize scripts 7

Write and organize scriptsImport Word, PDF, PowerPoint, Final Draft or FountainPrompt from PowerPoint speaker notesBuild a run order (rundown)Sync scripts with iCloud, and back up your libraryScripts aren't syncing with iCloudShortcuts actions

Read and scroll 7

Pick a scrolling mode: continuous, paging or timedCues, speed at a cue and the countdownRead the clocks: EST. LEFT and DRIFTFix a word while promptingThe scroll stopped when I left the appFonts, OpenDyslexic and reading aidsHebrew, Arabic and Farsi scripts

Voice follow 3

Voice follow isn't keeping up with meVoice follow says it's unavailableWhich languages voice follow understands

Set up a rig or a second screen 3

Mirror the text for a beam-splitter rigSend a clean feed to a second displayUse the app on iPhone Duo

Drive it with a remote 7

Use your Apple Watch as a remoteThe Watch remote isn't respondingSet up a pedal, presentation clicker or keyboardKeyboard shortcuts and remapping keysHeadphone buttons and shutter remotesDrive the prompter with a game controllerTurn a laptop browser into a remote

Run several devices 5

Pair a second iPhone, iPad or MacSession roles: Remote, Monitor, EditorEdit live, and hand over the sessionDevices can't find each otherThe pairing code doesn't work

Record and hand off 4

Record a take under the lens on iPhone or iPadRecording won't start, or stopsMy takes aren't in PhotosExport captions and edit markers

On the Mac 3

Read under your camera on a call (Mac)Keep the prompter on top (Mac)Use a Contour ShuttlePro or ShuttleXpress

Privacy 1

Crash and usage reports

Still stuck?

A person reads every message and usually replies by email within one business day. Tell us your device, the app version (Settings, About) and what you were trying to do. A screenshot helps.

If you sign in with Cutvey, use the email you sign in with, so we can find your workspace. You can also write to [email protected].

Thank you. Your message is on its way, and you'll usually hear from us within one business day.